Terra Vista Management Mission Statement

Our mission is to cultivate harmonious communities and treasured experiences that enrich the lives of our guests, tenants, investors, and team members. This mission extends to all of the business units that Terra Vista manages, including RV resorts, residential communities, marinas, restaurants, event venues and recreational facilities.

What We Do to Implement Our Mission

 Every Member of Our Team

1. Constantly strives to please our customers and exceed their expectations.
2. Helps us achieve strategic objectives and operational goals to satisfy investors.
3. Participates in decisions that affect their well-being and the success of the company.
4. Explores opportunities for ongoing education, training and professional development.
5. Does their part to maintain a clean, healthy and safe work environment.
6. Ensures that every aspect of our business is conducted in a positive, honest, open and supportive manner, with respect for the environment and each person’s dignity.

Core Values

1. Integrity: We succeed   through honesty, ethical actions and positively impacting our communities and the environment.
2. Empathy: We see the world through the eyes of our customers and coworkers, providing them with the best possible experience.
3. Loyalty: We put the needs of our customers, communities, investors, and fellow team members ahead of our own.
4. Environmental Stewardship. Ecological concerns are essential to our decision-making, and we are committed to environmentally sustainable policies and practices.

Our Core Values in Action

1. Healthcare and retirement benefits offered for the past 30+ years.
2. Policy Change Policy enables any employee to propose policy changes.
3. Grievance Policy provides a constructive format to voice and address concerns.
4. Rent concessions available for mobile home tenants facing financial hardship.
5. Consensus-oriented leadership.
6. Promoting from within.
7. Longstanding use of ecologically sensitive products in our operations and early adoption of recycling programs and other environmentally sensitive policies and practices. 
8. Hiring, promoting and equal treatment of people with different identities (gender, race, ethnicity, religion, national origin, sexual orientation, etc.).
9. Programs assisting with payment of employees’ college education and professional development training.
10. Viewing properties as “experience generators” – much more than just another place to park RVs, mobile homes, or boats.
11. Concern for our environment is a core value. Beyond resource management, we operate adjacent to wetlands and sensitive habitat areas.  This needs to be made clearer.